Outsource Email Customer Support Services

Despite the advent of instant communication channels such as Live Chat and Phone Support, the good old emails are still the preferred mode of communication for some. It is a vital part of your customer support that is here to stay. At Live Salesman, we treat email support as another opportunity to distinguish your brand. We believe the email responses don’t have to be dull and impersonal. At Live Salesman, we encourage our team to be truly creative with the emails and send responses that reflect and reinforce your brand personality, all within the guidelines set by you. One of our travel clients wanted to come across as a young, fun company. By using a bit of humor, play of words and small tips that were relevant to their customers in our email responses, we transformed their image from a boring to a happening brand, earning them popularity amongst their target audience. We lay tremendous emphasis on the significance of responding to customers in time and keeping them informed if it is taking us longer than expected to find a resolution. It assures your customers that things are under control and as a brand you care.
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